The Agirc-Arrco is the complementary retirement scheme for private sector employees in France. Finding the right address to send a letter, report a change in situation, or file a complaint requires distinguishing between several channels, as there is no single physical counter but a network of funds and specialized contacts.
Postal address, affiliated fund, and mediator: three distinct channels
The most common confusion is searching for a general postal address for Agirc-Arrco when letters are processed by the complementary retirement fund to which the employee is affiliated. This fund depends on the employer, not the home address. Malakoff Humanis, Alliance Professionnelle Retraite, Klesia, or AG2R Agirc-Arrco are among the social protection groups that actually manage the cases.
To identify the fund you belong to, the career statement available on the Agirc-Arrco personal space mentions the name and contact details of your institution. It is to this address, and not to a central headquarters, that you should send your supporting documents or liquidation requests.
However, there is a dedicated address for the mediator, useful when a dispute with your fund has not been resolved: Mr. Mediator Agirc-Arrco, 16 rue Jules César, 75592 Paris Cedex. This channel is reserved for formal appeals, after exhausting the usual complaint procedures with your fund.
Finding the Agirc-Arrco retirement address suitable for your situation therefore involves first identifying your affiliated fund or, in case of a dispute, contacting the mediator.
Agirc-Arrco online personal space: the channel that replaces mail
For several years, procedures that required postal mail have mostly been done online. The personal space on agirc-arrco.fr allows you to check your complementary retirement points, download a career statement, simulate your pension amount, and report a change of address or bank details.
The online appointment booking with a retirement advisor has become widespread since 2023. This system applies to both Agirc-Arrco and CARSAT or MSA. Physical agencies and phone support remain available, but they are increasingly reserved for complex situations or for those less familiar with digital tools.
Create or recover your access
Accessing the personal space is done through FranceConnect or by using a specific identifier for the Agirc-Arrco site. In case of a forgotten password, the reset procedure is standard. The social security number serves as the main identifier.
Once logged in, the “My contacts” section displays the exact contact details of your fund, including the postal address for submissions that still need to be sent in paper format (certain civil status documents, powers of attorney).
Agirc-Arrco phone and email: conditions and limits
The unique Agirc-Arrco number (0 970 660 660, non-premium call) directs you to the correct fund based on the provided social security number. This service allows you to ask questions about your rights, check the progress of a liquidation file, or report an error on a points statement.
Email contact is not directly available: you must go through the personal space form to send a written message. There is no published generic email address. This choice limits spam but requires having an active online account.
- The phone is suitable for a quick question or information about the status of a file, but wait times vary depending on the time of year.
- The online form leaves a timestamped written record, which is more reliable for requests that may lead to disputes.
- Postal mail remains the only acceptable channel for contacting the mediator or sending original documents.
Change of address and updating your complementary retirement file
A move that is not reported can delay the payment of your complementary pension. Updating your postal address can be done directly from the Agirc-Arrco personal space, in the “My profile” section. The change is communicated to your affiliated fund without additional mail.
For retirees living abroad, the certificate of existence procedure involves sending a signed and stamped form by a local authority via postal mail. The mailing address is indicated on the form itself and corresponds to the managing fund, not the federation’s headquarters.
Case of French citizens abroad
Expatriates who have contributed in France retain their Agirc-Arrco rights. The difficulty often lies in identifying the correct fund after several successive employers. The online career statement remains the reference document to trace all acquired rights with each institution.
Resorting to the mediator (16 rue Jules César, 75592 Paris Cedex) is the last resort in case of administrative blockage. Before reaching that point, most procedures can be resolved through the personal space or by phone. Identifying your affiliated fund on your career statement remains the first step to address any correspondence to the right contact.